The CCES conducts its business within the framework of an ISO 9001:2008 quality system.

Independent ISO-accredited auditors have verified that the CCES meets the requirements of two standards in our policies, procedures and day-to-day operations. These two standards represent internationally-recognized management practices in two areas:

The ISO 9001:2008 Quality Management Standard includes:

• a process for capturing stakeholder feedback;
• a process for ensuring continual improvement of doping control services;
• a comprehensive internal audit program;
• a corrective action process that is followed when procedural irregularities are discovered;
• preventive action to avoid potential problems that could affect the quality of the program; and
• annual surveillance audits by an independent ISO certification agency.

The World Anti-Doping Program harmonizes best practices for all phases of the doping control process, from planning athlete selection to ensuring access to an independent appeal process. The CCES has implemented the mandatory elements of the World Anti-Doping Code, the International Standard for Testing and the Therapeutic Use Exemption Standard, and has defined processes for:

• doping control;
• training requirements for sample collection personnel (including re-certification of Doping Control Officers every two years); and
• results management.

Since November 2000, the CCES has been ISO-certified for administering Canada's doping control program. Canada was one of the first countries in the world to achieve this registration.

Our ultimate objective is to protect athletes' right to compete in a fair and doping-free sport environment.